Returns Management

With ReBound, the returns process starts online. We have a sleek, fully branded returns portal for your shoppers where they can return via a wide range of local returns options, whether they purchased from you directly or via a marketplace.

We have over 300 carrier services, globally. Whether returns are coming direct for your consumers, or they're B2B returns heading back from your stores, our network of returns carriers provides harmonised visibility and tracking throughout the entire returns journey.

After returns arrive at our local warehouses, we can offer a wide range of returns processing activities such as item sorting, grading, recovery and repair. Our returns processing capabilities delivery a wide range of benefits, including the ability to issue a faster refund to your customers.

We gather information at each stage of the returns process, enabling you to provide customers with real-time updates on the status of their returned items. This proactive approach improves customer experience and decreases the number of customer service queries.

Our data and insights products empower you to optimize your return data effectively. Through our dashboards, you can access aggregated return data that is customizable on a geographical level, providing a comprehensive view of various return Key Performance Indicators (KPIs) in a centralized location.

We are committed to assisting brands in comprehending the environmental implications of returns and enhancing the lifecycle of all returned products.