SiteBuddy Privacy Policy

This privacy policy is for the SiteBuddy Privacy Policy mobile application and served by Reconomy (UK) Ltd and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the mobile application and mobile application owners. Furthermore, the way this mobile application processes, stores and protects user data and information will also be detailed within this policy.


Why we hold your data

Reconomy (UK) Ltd is a “data controller” in respect of your personal information for the purposes of applicable data protection legislation.

The legal basis for our use of your personal data will generally be one or more of the following:

  • for the legitimate interest reasons
  • because we need to process your data to meet our legal and contractual obligations in relation to our relationship/your employment
  • in certain limited circumstances with your consent.

If we are processing your data on the basis of your consent you can withdraw consent at any time by contacting  The withdrawal of consent will not affect the processing of personal data carried out before it was withdrawn.

What data we hold and where we obtain it

The information we hold and process may include:

Data Linked to you


  • Identifiers
    • User ID
    • Device ID
  • Diagnostics
    • Crash Data
    • Other diagnostic data

App Functionality

  • Location
    • Precise location
    • Coarse location
  • Contact Info
    • Physical Address
    • Email Address
    • Name
    • Phone Number
  • User Content
    • Photos and Videos
    • All user image information associated with uploaded photo and videos
  • Identifiers
    • User ID
    • Device ID
  • Diagnostics
    • Crash data
    • Other diagnostic data

Data Used to Track You

  • Location
    • Coarse location
  • Contact Information
    • Physical address
  • Identifier
    • User ID
    • Device ID
  • Diagnostics
    • Crash Data
    • Other diagnostic data


We obtain most of this personal data directly from you.

When you call Reconomy (UK) Ltd, we collect, store and use your name, contact details and details of your enquiry or issue. Our legal basis for this use is legitimate interest; to ensure we provide, and our customers receive the highest level of customer service.

Calls to Reconomy (UK) Ltd and its group companies are recorded for quality and training purposes; they are shared with call handlers to assess how they deal with different situations and, in the event of a dispute, recordings may be used to check what was said.

We will keep a copy of the call recording for twelve months following your call. If a dispute arises between us, we will keep your personal information for the purpose of responding to and dealing with this dispute. This may mean that we will keep your personal data for longer.

For more details of how we use your personal data in this way, or to request that your call is not recorded please contact the information may be shared with

From time to time, we may need to share your personal data with other advisers and service providers so that they can help us meet our legal and contractual obligations or use the data to carry out their legal functions.

The types of organisations we may need to share some of your information with are:

  • service providers;

Reconomy (UK) Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law.

How we share personal data and locations of processing

We will only share personal data with others when we are legally permitted to do so.  When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with our data protection, confidentiality and security standards.

In some cases these recipients may be outside the UK. This means your personal data may be sent outside the EU to a jurisdiction that may not offer an equivalent level of protection as is required in EU countries. If this occurs, we will endeavour to ensure that appropriate safeguards are in place with a view to protecting your data in accordance with applicable laws. Please use the contact details below if you want information about the safeguards that are currently in place for any such transfers.

We will not use your data for our legitimate business interests if in our view they are overridden by your interests, rights or freedoms.

How long we keep your data

Our standard policy is for information or data to be kept for only as long as necessary to meet the purpose(s) for which it is collected. It is then disposed of in a managed and secure way.

Changes to this privacy statement

We recognise that transparency is an ongoing responsibility, so we will keep this privacy statement under regular review.

This privacy statement was last updated May 2023.

Data controller and contact information:

The data controller is Reconomy (UK) Ltd (a limited liability company registered in England under registration no. 2951661 and with its registration address at Kelsall House, Stafford Court, Stafford Park 1, TF3 3BD).  We are registered on the Information Commissioner’s Office Register; registration number ZA221714.

If you have any questions about this privacy statement or how and why we process personal data, please contact us at:

The Company Secretary
Reconomy (UK) Ltd

Kelsall House
Stafford Court
Stafford Park 1
Shropshire TF3 3BD

Phone: 01952 292000

Individuals’ rights and how to exercise them

Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights.  When we decide how and why personal data is processed, we are a data controller and include further information about the rights that individuals have and how to exercise them below.

Access to personal data

You have a right of access to personal data held by us as a data controller.  This right may be exercised by emailing us at We may charge for a request for access in accordance with applicable law.  We will aim to respond to any requests for information promptly and in any event within the legally required time limits.

Amendment of personal data

To update personal data submitted to us, you may email us at or, where appropriate, contact us via the relevant website registration page or by amending the personal details with which you are registered.

When practically possible, once we are informed that any personal data processed by us is no longer accurate, we will make corrections (where appropriate) based on your updated information.

Withdrawal of consent

To withdraw consent to our processing of your personal data please email us at or, to stop receiving an email from a Reconomy (UK) Ltd marketing list, please click on the unsubscribe link in the relevant email received from us.

Other data subject rights

This privacy statement is intended to provide information about what personal data we collect about you and how it is used.  As well as rights of access and amendment referred to above, individuals may have other rights in relation to the personal data we hold, such as a right to erasure/deletion, to restrict or object to our processing of personal data, and the right to data portability.  Some of these rights will only be available from 25 May 2018.

If you wish to exercise any of these rights, please send an email to

The Mobile Application

This mobile application and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This mobile application complies with all UK national laws and requirements for user privacy.

Contact & Communication

Users contacting this mobile application and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 2018. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This mobile application and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted.

External Links

Although this mobile application only looks to include quality, safe, and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned within this mobile application. (External links are clickable text / banner / image links to other websites, similar to; or The owners of this mobile application cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this mobile application, and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.