Morgan Sindall Property Services: Basildon Borough Council Project
Approximately 0 social homes in Basildon
Morgan Sindall Property Services is responsible for the repair, refurbishment, and modernisation of approximately 10,000 social homes in Basildon
Over 0 domestic properties
The company delivers planned and reactive maintenance to over 200,000 domestic properties nationwide and has a significant portfolio of large-scale framework refurbishment programmes.
Just over 0 social homes
MSPS works in partnership with Basildon Borough Council to deliver its services to the Council’s 10,000+ social homes.
Morgan Sindall Property Services(MSPS) provides integrated property maintenance services to both the public and private sector, specialising in housing and public building maintenance. The company delivers planned and reactive maintenance to over 200,000 domestic properties nationwide and has a significant portfolio of large-scale framework refurbishment programmes. Each year, MSPS is responsible for refurbishing and modernising approximately 10,000 homes, as well as completing more than 300,000 repairs. MSPS works in partnership with Basildon Borough Council to deliver its services to the Council’s 10,000+ social homes. This includes ad hoc repairs, planned and recurring maintenance programmes, improvement works as well as undertaking gas servicing, repairs, and boiler renewals to domestic gas heating systems. The contract also includes repairs and maintenance to the Council’s non-residential properties, including the Towngate Theatre, Basildon Centre and local community halls.
Having experienced delays and service inconsistencies with their existing waste management services provider, MSPS made the decision to transfer the contract to Reconomy in May 2021. Reconomy was given a clear remit of improving service efficiencies, and immediately assumed responsibility for the collection and compliant disposal of all waste generated by MSPS project works in Basildon. This included the provision of skips and large containers for refurbishment work and boiler renewals, along with the management of repair waste which was sent directly to waste transfer stations. All MSPS project work is carried out on a rolling schedule and so it was imperative that Reconomy was able to keep pace with the quick turnaround needed for waste collections. Any delay to the delivery or collection of skips or waste containers had the potential to cause significant operational issues and delays to MSPS projects. Thanks to Reconomy’s extensive supply chain network, it was able to prioritise suppliers within the immediate vicinity of active MSPS projects, reducing journey times and minimising both the potential for delays along with waste-associated CO2 emissions.
Reconomy is committed to the development and utilisation of market-leading digital technology to make the management of waste more efficient, transparent, and with greater consideration given to the environment. To further improve efficiencies for MSPS, Reconomy rolled out its ‘SiteBuddy’ smartphone app to all MSPS project managers, also providing training and guidance on its use. SiteBuddy allows on-site operatives to call-off skips and waste containers, or book their collection, at the touch of a button, without the need to phone through to Reconomy’s customer service teams or send an email. This proved to be a substantial timesaver for MSPS project managers, allowing them to react immediately to any on-site waste management issues, even if they occurred outside on normal office working hours. The number of MSPS waste transactions processed through SiteBuddy continues to rise on a month-by-month basis. Project managers have also benefited greatly from having access to Reconomy’s online portal, which is used to store critical waste data, including spend, tonnages, recycling rates, landfill diversion statistics and more. The Portal provided accurate and timely waste data to Project Managers, allowing them to record and report back to their respective budget holders and points of contact within Basildon Borough Council far quicker, and without the need to manually collate the information themselves.
Under Reconomy’s watch, MSPS’s waste service is operating efficiently and delivering an impressive 97.1% landfill diversion. Moving forward, Reconomy is now seeking to introduce two new services that will deliver significant levels social value to both MSPS and Basildon Borough Council. Under the existing boiler renewal scheme, Reconomy has negotiated for MSPS to receive a rebate for all old boilers being replaced in tenants’ properties. This rebate will now be donated to a local charity of the tenants’ choice, helping to support the community, and generating substantial goodwill. Reconomy has also agreed to provide a 20ft charity container, which will be used to store items removed from void properties that are of suitable condition to be reused. These will be offered to Basildon tenants who would significantly benefit from having them but perhaps be unable to afford them under normal circumstances. Any surplus items not claimed by tenants will be donated to charity. Both social value initiatives are due to launch before the end of 2021.