Customer Services Data Coordinator

Working in the Data Management Team, you will be responsible for obtaining data relating to waste management services via multiple channels to support the production of accurate customer invoices and reports.

Working in the Data Management Team, you will be responsible for obtaining data relating to waste management services via multiple channels to support the production of accurate customer invoices and reports.

Duties and responsibilities

  • Monitoring of the supplier facing portal screens
  • Gathering data from supplier portals and other available data channels
  • Running and analysing missing data reports
  • Ensuring departmental SLAs are met
  • Liaising with transport via phone and email
  • Responsible for updating and managing data input into IT platforms
  • Assessing the validity of the data presented prior to acceptance
  • First line support for suppliers’ data queries

Person specification

  • Hungry for success, should that be developing your career or the success of your team
  • Teamwork, always helping colleagues whether they are sat next to you or in another department
  • Customer centric, strive for continually great customer service, internally and externally
  • Results focused, through satisfied customers or achieving KPIs
  • Organised and proactive approach to a workload
  • Enjoy finding solutions to problems and queries
  • Experience of dealing with telephone enquiries
  • GCSE C grade Maths and English or equivalent

Our offices are currently closed so this position will start as a fully remote role but we do hope to move back into the office in the coming months at which point this position will be based from our Telford office.

This is a full time, permanent role.

Location

Our offices are currently closed so this position will start as a fully remote role but we do hope to move back into the office in the coming months at which point this position will be based from our Telford office.

How to apply

To discuss further or to apply please send your CV to recruitment@reconomy.com