Customer Service Representative (Maternity Cover)

Department: Business and Industry


Do you have experience of dealing with customers? Are they at the heart of what you do? Perhaps you haven’t got office experience but you’re looking to kickstart your career? We are on the lookout for someone who goes the extra mile for their customers to join our fastest growing department.

The Role

• Handling enquiries through inbound and outbound telephone calls
• Processing orders and customer data on to the CRM system
• To escalate customer queries and/or complaints to the Account Coordinator
• Develop solid relationships with customers and key contacts to ensure customer satisfaction

Ideal Person

• Hungry for success, should that be developing your career or the success of your team
• Teamwork, always helping colleagues whether they are sat next to you or in another department
• Customer centric, strive for continually great customer service, both internally and externally
• Results focused, through satisfied customers or achieving KPI’s
• Organised and proactive approach to a workload
• Enjoy finding a way to problem solve
• GCSE C grade in Maths and English or equivalent


Telford Office


Temporary, maternity cover

How to apply

To apply for this position, please submit your CV to